General Information
What is Zavone?
Zavone is a premium sportswear brand dedicated to providing top-quality athletic gear designed for performance, style, and comfort. We strive to inspire individuals worldwide to achieve their best in every workout and beyond.
Where are you located?
We are an online-only brand serving customers worldwide.
How can I contact Zavone?
You can reach us through:
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📧 Email: contact@zavone.com
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📞 Phone: +1 (605) 971-3303
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⏰ Customer Service Hours:
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Mon–Fri: 8:00 AM – 6:00 PM (CST)
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Sat–Sun: 10:00 AM – 4:00 PM (CST)
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Orders & Payments
How do I place an order?
Browse our collections, add items to your cart, and proceed to checkout. We accept payments via SHOPIFY PAYMENT BY STRIPE.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other payment methods provided through Stripe.
Is my payment information secure?
Yes, all transactions are encrypted via SSL/TLS and processed through secure payment gateways.
Can I change or cancel my order after placing it?
You can modify or cancel your order before it has been processed. Contact us immediately at contact@zavone.com.
Will I receive a confirmation email after placing an order?
Yes, once your order is placed, you will receive an order confirmation email with all your order details.
Shipping & Delivery
Do you ship worldwide?
Yes, we proudly offer worldwide shipping to all countries.
How long does shipping take?
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United States: 4–12 business days.
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International: 7–20 business days, depending on the location.
What carriers do you use for shipping?
We use reliable carriers including USPS, DHL, FedEx, and local postal services depending on the destination.
How much does shipping cost?
Shipping costs are determined based on the destination country and will be calculated at checkout.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can track your order directly through the carrier’s tracking link.
What happens if my package is lost or damaged during transit?
Contact us immediately at contact@zavone.com. We will work with the shipping carrier to resolve the issue and provide a replacement or refund if necessary.
Returns & Refunds
What is your return policy?
We offer a 30-day money-back guarantee. Items must be unused, in original condition, and include all packaging and tags.
How do I initiate a return?
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Contact us at contact@zavone.com with your order number and reason for return.
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Receive a prepaid return label via email.
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Pack the item securely and attach the return label.
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Receive your refund within 5–7 business days of our receiving your return.
What items are not eligible for return?
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Customized or monogrammed items.
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Final sale items or promotional gifts.
How will I receive my refund?
Refunds are issued to the original payment method. Please allow 3–5 additional business days for your bank or credit card provider to process the refund.
Ambassador Program
What is the Zavone Ambassador Program?
The Zavone Ambassador Program allows passionate athletes and influencers to represent our brand and earn rewards by promoting Zavone to their audience.
What are the benefits of being an ambassador?
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6 Free Items from our collections.
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A 50% OFF Discount Code to share with your audience.
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Earn 35% commission per sale.
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Get featured on our Instagram and receive Monthly PR Packages & Giveaways.
How do I apply to become an ambassador?
Send us a Direct Message on Instagram @ZAVONE and let us know why you’re the perfect fit for our team!
Privacy & Security
How is my personal information protected?
We use SSL/TLS encryption for secure data transmission and store data on firewall-protected servers.
What information do you collect?
We collect personal information (name, email, address, payment details) and non-personal information (browser type, IP address, browsing behavior).
How can I request my data to be deleted?
Contact us at contact@zavone.com to access, correct, or delete your data.
Legal & Policies
Where can I find your policies?
You can view our Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service on our website.
What if I have more questions or concerns?
You can reach us through:
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📧 Email: contact@zavone.com
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📞 Phone: +1 (605) 971-3303
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⏰ Response Time: Within 24 hours.
